Shipping and Delivery Policy

At The Carter Sisters, we strive to give our customers a seamless and reliable shopping experience. To ensure your pieces arrive safely and on time, we have established the following delivery guidelines.

Shipping

We offer FREE shipping within the United States via our trusted shipping partners, including USPS, UPS, FedEx, and DHL.

All shipments include a tracking number so you can monitor your order every step of the way.

Processing Time

All orders are processed within 1 business day (Monday–Friday). Orders are not processed, shipped, or delivered on public holidays.

From Monday to Friday, orders placed before 11:00 PM (EST) are shipped the same day.

If any unexpected delay occurs, you will be notified via email.

Delivery Time

Delivery typically takes 3–10 business days (Monday–Friday) within the United States.

Please note that delivery times may vary depending on the product ordered and the accuracy of the billing and shipping information provided. In the event of an address issue or verification delay, we will contact you promptly.

Delivery Confirmation & Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking numbers become active within 24 hours after shipment.

You may monitor your order status at any time using the tracking link provided in your confirmation email.

For more details regarding returns or refunds, please refer to our Return & Refund Policy on our website.

International Shipping

At this time, we do not offer international shipping. We currently ship only within the United States.

Delivery Issues

If your order is lost, damaged, or stolen during shipment, please contact us immediately. We will work directly with the shipping carrier to resolve the issue and ensure you receive a proper solution as quickly as possible.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out.

Contact:
support@carter-sisters.com